Frequently Asked Questions
Yes! We offer FREE shipping on all domestic orders—no code needed. Just select Free Shipping at checkout!
Yes, we do! Shipping costs are calculated at checkout.
Orders are processed within 3-4 days, and delivery typically takes 7-12 days. Most orders arrive within this timeframe, but shipping times may vary depending on your location.
For custom orders, processing may take up to 2 weeks.
Most orders are shipped from the United States, but we also work with trusted suppliers from around the world to bring you the best selection.
Yes, but only if you contact us immediately after placing your order. Once an order has been shipped, we are unable to make any changes to the shipping address.
Import duties and taxes may apply depending on your country.
We offer a 30-day refund for the following cases:
✅ Your item arrived damaged
✅ You received the wrong product
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. If your item is damaged, we may require photos as proof of purchase.
Please note: If 15 days have passed since your purchase, unfortunately, we are unable to offer a refund or exchange.
Yes, but only if your order has not been shipped yet. Please contact us immediately if you need to cancel. Once processing has begun, we are unable to stop or cancel the order
Yes! We offer exclusive discounts only to customers who have subscribed to our email list. Sign up to stay updated on special offers and promotions! 😊
Each item is handcrafted, so slight variations may occur—making your piece truly one of a kind! Additionally, due to lighting and photography, colors may appear slightly different in person. Rest assured, every bag is crafted with the same attention to quality and detail
No, it won’t. We use a strong adhesive to securely keep the snake in place, so you don’t have to worry about it falling off. However, to maintain the overall quality and longevity of the bag, we recommend avoiding prolonged exposure to direct sunlight, as it can affect the durability of the vegan leather.
We offer a 30-day return for the following cases:
✅ Your item arrived damaged
✅ You received the wrong product
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. If your item is damaged, we may require photos as proof of purchase.
Please note: If 15 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
At this time, we do not offer exchanges. If you received a damaged or incorrect item, please refer to our return policy for assistance
Refunds are processed immediately after we receive your return and it passes our inspection. Once approved, it typically takes 5-10 business days for the funds to appear in your account, depending on your bank.